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Booking an appointment

This guide explains how to book a 1-on-1 appointment — such as personal training, massage, or private coaching — with an instructor, and how to cancel it.

Before you start​

An appointment is different from a class: a class is a group activity with shared capacity, while an appointment is a 1-on-1 booking with a single instructor. To book an appointment you need:

  • The Agon Studio app installed on your phone
  • An active membership or appointment credits (appointments use the same membership credit as classes — there's no separate payment for them)
  • An account connected to your studio
note

The exact appointment-booking screens in the mobile app are still being finalized. This page describes the booking flow at a conceptual level; a full step-by-step guide with app-specific screen names will be added once the mobile client-booking flow ships. In the meantime, open the Appointments section of the app to get started, and contact your studio if you have trouble finding it.

Booking an appointment​

  1. Open the Agon Studio app and go to the Appointments section.
  2. Choose the service you want to book (for example, "Personal Training").
  3. Choose the instructor you want to book with.
  4. Pick a date. The app shows the time slots that are actually available for that instructor and service on that date — these are based on the instructor's own weekly schedule, minus any appointments they already have booked.
  5. Select a time slot.
  6. Confirm the booking.

Your appointment is confirmed immediately, and one credit is deducted from your membership — the same as booking a class. You'll receive a push notification confirming the appointment, and it will appear alongside your class bookings.

You can only book appointments for yourself. Unlike a studio manager, you cannot book an appointment on behalf of someone else.

Cancelling an appointment​

  1. Find the appointment in the app (alongside your class bookings).
  2. Choose to cancel it.
  3. Read the cancellation policy shown — it tells you whether your credit will be refunded.
  4. Confirm the cancellation.

The same cancellation policy that applies to classes applies to appointments:

  • Cancelled before the cancellation window (e.g. more than 2 hours before the appointment): your credit is refunded.
  • Cancelled inside the cancellation window: depending on your studio's policy, you may or may not get your credit back, and a late cancellation fee may apply. The app always shows you what will happen before you confirm.

The cancellation window and any fees are set by your studio — if you're unsure, contact your studio directly.

What if something goes wrong?​

I don't see any available time slots for an instructor This usually means the instructor has no availability set for that day of the week, or their schedule is fully booked once other appointments and buffer time are taken into account. Try a different date, or contact your studio.

I can't book an appointment at all Make sure you have an active membership with at least one available credit — appointments use the same credit as classes. Check your membership in the app, and contact your studio if you believe this is wrong.

My studio instructor is on holiday but I can still see availability for that date Instructor availability in Agon is currently a recurring weekly schedule only — studios can't yet block out a single date as an exception (like a holiday) separately from the regular weekly schedule. If you book a slot that turns out to be unavailable, contact your studio directly.

I accidentally cancelled my appointment You can re-book if the same slot (or another one) is still available. Go to Appointments, pick the service and instructor again, and choose a new time.