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Feedback and support

Report a bug, suggest a feature, or ask for help, using the feedback form built into Agon — it goes straight to the person who builds Agon.

Navigation label — Feedback: EN: Feedback · IT: Feedback · FR: Retours · DE: Feedback · ES: Comentarios · PT: Feedback · NL: Feedback

Before you start​

  • Feedback is in the left sidebar of the desktop app for every staff account (Manager, Instructor or a custom role).
  • Check this documentation first: the AI Support Assistant can search it for you, even without an AI provider.
  • The feedback form is the primary way to reach support. Writing an email yourself is only a fallback, for when the form isn't working or you simply prefer email.

Send feedback from Agon​

  1. Click Feedback in the left sidebar.
  2. Choose Bug or Feature at the top of the form, depending on what you're reporting.
  3. Enter a short Title (up to 200 characters).
  4. Write a Description (up to 5,000 characters) in the editor below it. This is a visual, rich-text editor: select some text and click Bold, Italic, or one of the list buttons in its toolbar to format it — you see the formatting applied immediately, the same as in a word processor. There's no Markdown syntax to type (no **bold** or - item); formatting is saved automatically as you go.
  5. Optionally attach up to 3 Attachments — screenshots or short screen recordings. Supported types are JPG, PNG, WEBP, or GIF images, and MP4, MOV, or WEBM videos, up to 20MB each.
  6. Leave Include my studio's name checked if you're comfortable naming your studio in the report, or uncheck it if you'd rather not.
  7. Click Submit.

Your account's own email is attached to the ticket automatically, so the developer can follow up with you — there's no separate "contact email" field to fill in, and no way to change or remove it; it's always the email of the account you're logged in with.

What is sent​

Submitting the form sends:

  • the type (Bug or Feature), title, description, and any attachments you added;
  • your app version and operating system, filled in automatically;
  • your account's own email, filled in automatically;
  • your studio's name, only if you left Include my studio's name checked.

Nothing about your clients is ever included. Avoid pasting client personal data into the description; describe the problem instead.

Write to support directly​

Prefer email, or the form isn't working? Scroll down on the Feedback page and click Send feedback / report a problem. This opens your computer's email app with a new message to support@agon-studio.dev, pre-filled with your app version and operating system — nothing about you, your studio or your clients is added automatically, and you see the whole message before anything is sent. You need an email app set up on your computer (Mail, Outlook, Thunderbird…) for this button to work; if you use webmail in the browser instead, write to support@agon-studio.dev directly.

If a form submission fails, Agon offers this same email fallback right there, with your title and description already carried over into the draft so you don't have to retype them.

What to expect​

Agon is built and supported by one developer. Support is best-effort: there is no phone line and no guaranteed response time. Fixes and new features arrive as normal Agon updates.

What if something goes wrong?​

My submission failed, or I see "Couldn't send your feedback" Agon couldn't reach the feedback service. Try again in a moment — if it still fails, the form offers a Write to [email] instead option that opens your email app with your title and description already filled in.

One of my attachments was rejected Attachments must be JPG, PNG, WEBP, GIF, MP4, MOV, or WEBM, no larger than 20MB each, and you can attach at most 3. Remove or replace the file causing the error and submit again.

Nothing happens when I click "Send feedback / report a problem", or I see "Couldn't open your email app" Your computer has no default email app. Write to support@agon-studio.dev from your usual email account instead; the address is also shown on the Feedback screen.

The email opens in the wrong app Change your default email app in your operating system's settings (on macOS, in Mail → Settings → General → Default email reader; on Windows, in Settings → Apps → Default apps).

I don't see Feedback in my sidebar Feedback is in the desktop app only, not in the mobile app. Make sure you're on a current version of Agon. You can always email support@agon-studio.dev directly.