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Promo Codes

This page explains how to create and manage discount codes that clients can apply when purchasing a membership.

Navigation label — Promo Codes: EN: Promo Codes · IT: Codici Promo · FR: Codes Promo · DE: Rabattcodes · ES: Códigos Promocionales · PT: Códigos Promocionais · NL: Kortingscodes

Before you start​

Only studio managers can create and manage promo codes. Clients apply codes themselves at checkout — you don't need to do anything on their behalf.

Overview​

A promo code gives a client a discount on a membership purchase, either as a percentage (e.g. 20% off) or a fixed amount (e.g. €10 off). You control:

  • How many times the code can be used in total
  • Whether each client can only use it once
  • A validity window (start and/or end date)
  • Which membership types it applies to

Steps​

  1. Go to Promo Codes in the left sidebar.
  2. Click Create Promo Code.
  3. Fill in the details:
    • Code — the text clients type in (e.g. SUMMER20)
    • Discount Type — Percentage or Fixed Amount
    • Discount Value — the percentage or amount
    • Max Uses — total number of redemptions allowed across all clients (leave empty for unlimited)
    • One per client — toggle to restrict each client to a single use of this code
    • Valid From / Valid Until — the window during which the code can be redeemed (leave "Valid Until" empty for no expiry)
  4. Click Create.

The new code appears in the list as Active, with a running count of how many times it's been used.

Deactivating a code​

  1. Find the code in the list.
  2. Click Deactivate.
  3. Confirm.

Deactivating a code is non-destructive — the code's usage history is kept, but clients can no longer apply it. There is no separate delete action.

How clients apply a code​

Clients enter a promo code themselves at checkout, on both the desktop backoffice purchase flow (when a manager processes a purchase for them) and the mobile purchase screen. The app validates the code live — showing the discount amount and final price — before the client confirms payment. Validating a code does not redeem it; the redemption (and the use count going up) only happens once the purchase actually completes.

A promo code and a gift card can both be applied to the same purchase.

What if something goes wrong?​

A client says their code doesn't work Check the code's status in the list — it may be Inactive, expired (past "Valid Until"), or have hit its Max Uses. If "One per client" is enabled, the client may have already used it once before.

I need to reuse a deactivated code's text Codes must be unique while active. If you deactivate a code, its text is freed up, but for a clean audit trail it's usually better to create a new code with a new name.

The discount didn't apply to a specific membership type If the code was created with specific membership types selected, it will only validate for purchases of those types.